How to Read Your Duke Energy NEM Bill

Questions About Your Duke Energy NEM Bill Answered

Duke Energy Corporation is one of the largest electric power companies in the U.S. Headquartered in Charlotte, N.C.; it provides electricity services to approximately 7.6 million customers in Florida, Indiana, Kentucky, North Carolina, Ohio, and South Carolina. As well as natural gas distribution services to more than 1.6 million customers in the Carolinas, Ohio, Kentucky, and Tennessee.1

How to Read Your Duke Energy Net Energy Meter Bill

We have created a quick and easy way to read your Duke Energy Net Energy Metering Bill. See our PDF for more details!

Common Questions About Your Duke Energy Bill

1. How Do I Read My Bill Once My Solar System Is Working?

With the help of a new, bi-directional meter, Duke Energy measures the two-way flow of your home electricity: the number of kilowatt-hours (kWh) your solar system produces each month vs. the amount of power you consume from the grid.2 This difference is called Net Energy Metering or NEM, which Duke Energy uses to calculate your solar bill.3

Depending on where you live, if your panels generate more energy than you need you may receive a bill credit or get paid for the excess kWh exported back to Duke Energy’s electric grid over that same period.

Since solar energy only affects the kWh portion of your bill, some elements will remain unchanged, such as your monthly service charge to keep the electric grid healthy, along with your transmission and distribution charges. View a sample Duke Energy bill.

2. What Are Time-of-Use (TOU) Rates?

If you are currently residing in North Carolina, Duke Energy’s TOU Rate Program (R-TOU) gives you the opportunity to better manage and control your energy habits based on the amount, the time of day, and the season you consume electricity.4

By shifting your energy use away from high-demand, on-peak hours when electricity prices are higher, like during summer afternoons when more people are at home using their devices and appliances, you will be able to save money each billing period. And the more electric usage you shift away from those hours, the more your solar savings will grow.

Here is a quick breakdown to understand the basics of Duke Energy’s R-TOU Rate available to homeowners in NC:

Duke Energy’s R-TOU Rate Schedule (NC Only)5*

Duke Energy R-TOU NC Schedule On-Peak Off-Peak
June 1 - Sep 30 (Summer) 1 pm - 7 pm Weekdays 7 pm - 1 pm Weekdays & All Hours Weekends & Holidays
Oct 1 - May 31 (Winter) 7 am - Noon Weekdays Noon - 7 am Weekdays & All Hours Weekends & Holidays

*Duke Energy’s R-TOU Rate schedules and structures are subject to change in the future.

Duke Energy’s R-TOU Rates Per Season (NC Only)6**

Duke Energy R-TOU NC Rates Per Season On-Peak Shoulder Peak Off-Peak
Jun 1 - Sep 30 (Summer) $0.23 $0.12 $0.07
Oct 1 - May 31 (Winter) $0.20 $0.10 $0.07

**For the most up-to-date information about Duke Energy’s R-TOU rates, please click here.

3. Am I Eligible for Duke Energy’s R-TOU Rate Program If I Have Rooftop Solar?

If your North Carolina home is equipped with solar panels, you will default to Duke Energy’s TOU Rate Program when applying for utility interconnection. However, in case you choose to take your service under any rate other than the R-TOU rate, you must surrender to Duke Energy all energy credits associated with your solar system’s surplus energy with no compensation.7

4. What Happens to My Solar Contract If I Sell My Home?

If you decide to move, at Sunrun, we have a team of Service Transfer Specialists standing by to help you sell your home and transfer your solar contract to the new owner. As soon as you notify Sunrun you are putting your property on the market; you will be assigned to a Service Transfer Specialist who will work with you exclusively through the entire transaction.8

From educating realtors and potential buyers to working with home inspectors, escrow officers, title agents, and anyone else who should know about your system or solar contract, we have your back. Get useful solar contract transfer tips.

For Further Details, Visit Duke Energy’s Website

If you have more questions about the benefits of switching to solar as a Duke Energy customer, click here.

You can also visit Sunrun’s Solar Education Center to learn more interesting facts about how residential solar panels help you reduce your electric bills and carbon footprint. Or if you are about to start your solar journey, request a complimentary quote today. Our solar advisors are here to guide you every step of the way, so that you can save thousands of dollars in energy costs during the next 20 to 30 years.+ Some of our solar plans start at little to $0 down.


+Estimated savings based on a projected annual utility rate increase of 3.16% over the life of the system. Actual savings will vary. Savings depends on several factors, including product type, system production, geography, weather, shade, electricity usage, full utilization of the 30% solar Investment Tax Credit by the system owner, and utility rate structures and rate increases. Analysis based on customers who enrolled with Sunrun between October 15, 2014; and October 15, 2015.



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