CalReady Program Terms and Conditions (Opt-In)

Below are the full participant Terms and Conditions for the CalReady (CA Demand Side Grid Support (DSGS)) program with Sunrun. This is a California state-wide program administered by the CEC to provide incentives to reduce customer net energy load during extreme events.

Overview

1. Eligibility

2. Dual Participation Disqualification

3. Participation Requirements

4. Program Term

5. Battery Operations

6. Incentive Payment

7. Raffle Terms

8. Privacy and Data Sharing

9. Program Opt Out 

10. Consent

11. Additional Terms 

12. Contact Information

1. Eligibility 

Certain Sunrun customers with an installed battery before April 15, 2023 that do not have a dual-participation disqualification are eligible to enroll in the CA DSGS program. This program is administered by Sunrun as part of a statewide battery incentive program overseen and funded by the California Energy Commission (CEC)

Customers who are deemed eligible will receive an email invitation from Sunrun with a link to a simple online application and acknowledgement.

You must submit your enrollment request via the link sent by email no later than April 30th, and receive confirmation from Sunrun in early May to be considered fully enrolled in the 2024 Summer Program and to receive this summer’s incentive payment of $100. If your request is received and approved after that date, you will be enrolled for the following program season and you will be notified by email of the incentive available at that time.

2. Dual Participation Disqualification

Enrollment is subject to the CEC’s review and approval. Your battery cannot participate in the CA DSGS program if certain hardware in your home is already enrolled in: 1) the Emergency Load Reduction (ELRP) Program, 2) the Base Interruptible Program, or 3) any other CAISO, utility, CCA, or state program that compensates you for the same reduction in use of electricity, including energy export. 

3. Participation Requirements

Upon receipt of each customer’s enrollment request, Sunrun will submit all entries to the CEC for review and confirmation. Sunrun will notify you of your confirmation to participate or if you are unable to participate at this time. 

Participants of the Summer 2024 season of the CA DSGS program must remain enrolled from their date of acceptance until at least October 31, 2024. 

Participation in the CA DSGS Program  does not require any additional service calls to your home or any hardware modifications to your battery system. Additionally, nothing will be required of you when the Program concludes. Any operational changes will be made by Sunrun automatically. 

4. Program Term

The CalReady aka CA DSGS Program operates each year for the summer season - between May 1st and October 31st - beginning in the month of May 2024 and continuing for as many years as the CEC provides funding into this Program. While you may select three years of participation, there is no guarantee this program will continue. This program is subject to state funding. Sunruns reserves the right to terminate your participation in this program at any time and for any reason.

Nothing will be required of you when the Program concludes. Your battery will automatically resume pre-program behavior. You will receive an invitation to automatically renew your participation (if the program is renewed) earning you more rewards in future Program years.

5. Battery Operations

As a participant, Sunrun will control and monitor your battery’s system, providing a completely hassle-free experience. 

We’ll receive signals from the CEC when the grid is expecting high demand, which will trigger an “event”.  We’ll then send power from your battery to your home and the grid, but we'll always reserve energy to provide backup power. Throughout the Program, Sunrun will maintain a backup reserve of 20% of your battery strictly for the purposes of backup power in the event of an outage.

No more than 36 events will be called during a single program year.  The event will start no earlier than 4:00 p.m. PT and end no later than 9:00 p.m. PT. During non-event days, your battery will automatically resume pre-program behavior. 

Sunrun may conduct up to 10 additional tests annually on your battery to confirm system functionality, for which you will receive your regular net metering credits. 

Neither the CEC, nor the program administrator – Olivine Inc. – will have access to or control of your battery. If you determine any battery deficiency, problem, operational issue, or want to no longer participate in the Program, you must contact Sunrun directly at grid_ops@sunrun.com.

6. Incentive Payment

Confirmed participants of the CA DSGS program that receive confirmation in May 2024 are entitled to receive a one-time enrollment incentive payment of $100 for participation in the 2024 Summer Season. If you opt out of CalReady before October 31st, you understand you will not be eligible for the $100 payment. Upon receipt of your confirmation of participation from May 1st to October 31st you will receive an email from Sunrun Rewards Center with instructions to obtain a prepaid VISA gift card by mail or electronic delivery. Sunrun reserves the right to report all payments as income where required by law.


7. Raffle Terms By participating in the enrollment process, you acknowledge that you may be entered into a raffle; however, participation does not guarantee winning any prizes. Entrants acknowledge that they have read, understood, and agree to abide by these terms and conditions.

7.1 Entry Period: The entry period for the raffle begins on March 7th and ends on July 15th. Entries received outside of the specified entry period will not be eligible for the raffle. 

7.2 Winners: There will be up to 11 winners selected randomly from all eligible entries. If you are eligible for and win the hotel voucher raffle (1 winner), you can receive the $2,000 voucher for the Ritz Carlton hotel in Maui or a prepaid Visa Gift Card in the amount of $2,000 USD (“cash value”). Winners for both the hotel raffle and Nest Hub raffle will be selected through a random draw conducted by Sunrun on September 18th 2024. The odds of winning depend on the number of eligible entries received.

7.3 Notification: Winners will be notified via email or phone within four days of the draw date. If a winner cannot be contacted or does not respond within two weeks of notification, the prize may be forfeited, and an alternate winner may be selected.

7.3 Claiming Prizes: To claim their prize, winners must follow the instructions provided in the notification.

8. Privacy and Data Sharing

Participating in this program means you consent to Sunrun sharing your account and battery system operational data with CEC and Olivine Inc. (the program administrator) for 5 years from the effective date, as needed for program administration, renewed annually (if the program is renewed) in accordance with the automatic annual renewal policy. The CEC is a state agency that must comply with the Information Practice Act (IPA).

As a reminder, Sunrun will handle any personal information or data according to our privacy policy.

Pursuant to Civil Code section 1798.17, and other sections of the Act, customers must be informed of and consent to (1) their data being collected and held by the CEC, (2) that participation in the program is, and (3) that if they do not want to share their information with the CEC, the customer will not be enrolled.


9. Program Opt Out

At any time during the program if you wish to stop participating, you can unenroll by contacting Sunrun at grid_ops@sunrun.com. If you decide to opt out you may forfeit your rewards.

10. Consent

To participate in this program, you agree that your application is voluntary, that this enrollment agreement is between Sunrun and yourself and that you have read and acknowledged these Terms and Conditions.  

11. Additional Terms

Participation in this program will not affect your service. If you have additional questions about the Program, feel free to reach out to our customer care team at Grid_Ops@Sunrun.com

These Terms and Conditions may change from time to time; the date of last revision is identified below. Your continued enrollment in the program acknowledges changes to the Terms and Conditions which means you accept those changes, so please check back periodically for updates. You will be notified if there are material changes related to your system or termination of this program. 

13. Contact Information

To ask questions or comment about these terms and our privacy practices, contact us:

By Mail: Sunrun, Inc., Attn - Marketing (Privacy), 225 Bush Street, 14th Floor, San Francisco, CA 94105

Via email to: grid_ops@sunrun.com

Via our toll-free number: 855-478-6786

Last Updated: March 6, 2024

Data from certain Sunrun customers may be subject to the Cayman Islands Data Protection Law, 2017 (the "DPL").