Lights on Silicon Valley: Terms & Conditions

Sunrun is pleased to invite you to the Lights On Silicon Valley Program.

Overview

1. Participation Requirements
2. Incentive Payment
3. Unspecified Consent
4. Program Opt Out
5. Privacy
6. SVCE Disclaimer
7. Additional Terms
8. Contact Information

1. Participation Requirements

Participation in this Program does not require any additional service calls to your home or any hardware modifications to your battery system. Additionally, nothing will be required of you when the Program concludes. Any operational changes will be made by Sunrun automatically. 

SVCE nor PG&E will have access to or control of your battery. If you determine any battery deficiency, problem, operational issue, or elect not to use the battery(s) at certain times during the Program, or want to no longer participate in the Program, please contact Sunrun at grid_ops@sunrun.com.

Program Term

The length of the Lights On Silicon Valley Program is 10 years, beginning January 1, 2024.

Battery Operations 

Sunrun will control and monitor your battery system, providing a completely hassle-free experience. Each weekday, your battery will be signaled to participate in a Dispatch Event that will last between 2-4 hours and will occur between the hours of 5:00-9:00 p.m. The discharged energy will power your home, and any excess energy will be exported to the grid. You’ll receive Net Energy Metering (NEM) credit towards your remaining utility bill for the excess energy you send to the grid. Dispatches will occur every weekday of the year, including holidays.

Test Events

Sunrun may conduct additional tests on your system before the program launches to confirm system functionality; your regular net metering credits will apply.

Backup Power

A portion of your battery will be reserved strictly for backup power at all times. If your home is affected by a grid outage, all the energy in your battery will be available for your use until the grid is back online.

Sunrun monitors critical alerts when severe weather, public safety power shutoffs, or energy emergency alerts are detected in your area. When a critical alert is in place, such as a severe weather alert issued by the National Weather Service, systems will be placed in an “outage preparedness” status. This means your battery will be signaled to charge from your solar system and will not discharge until the storm has passed. This helps maximize your battery backup in the event of an outage.

For LG and SolarEdge battery customers: 

Throughout the Program, Sunrun will maintain a backup reserve of 20% of your battery for purposes of backup power in the event of an outage.

For Powerwall customers: 

Your backup reserve will initially be set to 20%, and may be reset periodically, for purposes of backup power in the event of an outage. Your backup reserve may be customized at any time. Tesla’s Storm Watch feature is not impacted by the Program.

2. Incentive Payment

You are entitled to receive an annual reward of $75 for each year that you participate in the program, totalling $750 over the program term. 

Each year at the annual anniversary of the program you will receive an email from Sunrun Rewards Center with instructions to obtain a pre-paid VISA gift card by mail or electronic delivery. Promotions that are not redeemed within 12 months from the initial send attempt will be deactivated. If you decide to opt out you may forfeit your reward(s). 

The annual reward will only be paid to eligible customers that did not otherwise receive an upfront reward at system activation. Sunrun reserves the right to report all payments as income where required by law. 

3. Unspecified Consent

Unless you choose to opt out, Sunrun hereby acknowledges your consent to participate in the Lights On Silicon Valley Program.

4. Program Opt Out

At any time during the program if you wish to stop participating you can unenroll by emailing grid_ops@sunrun.com. It may take 10 business days from receipt of your unenrollment request for your system to be fully removed from program dispatching. Once your unenrollment is confirmed you will be unable to earn additional rewards, however, you may opt back into the program at any time. 

5. Privacy

Participating in this program means you agree to share your battery system operational data with Silicon Valley Clean Energy (SVCE) for 10 years. As a reminder, we will handle any personal information or data according to our privacy policy which can be found at https://www.sunrun.com/privacy-policy.

6. SVCE Disclaimer

You are entering into a contract solely with Sunrun Inc. (Sunrun). While Silicon Valley Clean Energy (SVCE) has its own contractual agreement with Sunrun to use energy from installed systems, you are in no way contracting with SVCE.

SVCE does not endorse or guarantee, and makes no warranties or representations regarding Sunrun or any vendor, contractor, service or product. SVCE shall not be liable for any loss or damage of any kind arising out of or connected to Sunrun or any vendor, contractor, service or product associated with your contract with Sunrun. Any transactions that you enter into with Sunrun or an associated vendor, contractor or other third party are solely between you and that party.

7. Additional Terms

These Terms and Conditions may change from time to time; the date of last revision is identified below. Your continued enrollment in the program if we change the Terms and Conditions means you accept those changes. You will be notified if there are material changes related to your system or this program.

8. Contact Information

To ask questions or comment about these terms and our privacy practices, contact us:

Online: https://www.sunrun.com/lights-on-silicon-valley 

By Mail: Sunrun, Inc., Attn - Marketing (Privacy), 225 Bush Street, 14th Floor, San Francisco, CA 94105

By Email: grid_ops@sunrun.com 

By toll-free number: 855-478-6786 or 844-210-9168

Last Updated: September 27, 2023

Data from certain Sunrun customers may be subject to the Cayman Islands Data Protection Law, 2017 (the "DPL").