National Grid Connected Solutions Program
If eligible, you may help to reduce stress on the electrical grid during times of high energy demand in your area and receive an annual reward! You must have an installed and operational Sunrun BrightBox™ system and National Grid customer to participate.
Program Overview
Sunrun has partnered with National Grid to bring the Connected Solutions to Sunrun customers. With a Sunrun Brightbox home battery, you'll have clean solar energy during the day and clean backup power during an outage. This program will deliver value annually and customers will be enrolled 5 years from their enrollment date. Most of the events happen during hot summer days, but there will also be events throughout the year. You must have an installed and operational Sunrun BrightBox™ system to participate in this Program*. Participation in the program will not affect your Sunrun customer agreement, which will remain in effect during the Program and after it ends.
*Sunrun cannot add a battery to existing home solar systems at this time.
How Does It Work?
Normal Use
Your home will use energy from your solar panels during the day and from the utility grid when you need extra energy. If you make more solar energy than you are using, you will sell that back to your utility for a credit.
Your battery will stay charged and ready for a power outage or a valuable peak demand time.
Peak Energy Demand
Your home will automatically use energy from your battery. If you don’t need much energy at that time, your battery will send energy to the grid instead.
If you need more energy than your battery and panels have, you can always use energy from the grid.
Power outage
Your home will automatically disconnect from the utility grid and use energy from your solar panels (during the day) and from your battery (at night). Even during times of peak energy demand your battery will keep at least 20% of its juice in case there is a power outage.
Curious about whether your battery is charging or discharging? You can see what’s going on using the mySunrun app.
Frequently Asked Questions
Frequently Asked Questions
The program is limited to residents served by the utility company National Grid. Customers are eligible and opted-in to participate in the program when they sign up to become new solar and battery customers. Participants must be on a time-of-use (TOU) service plan or a grandfathered service plan with a solar rate rider. *Sunrun is unable to add a battery to existing home solar systems.
In two key ways:
- You’ll receive a gift card every year you participate for five years, and
- $150 gift card for LG Chem owners
- $300 gift card for Tesla owners
- You contribute to creating a safer, more reliable electrical grid for your neighborhood.
Your participation in the pilot will start once your system is installed, receives permission to operate (PTO) from National Grid, and starts sharing data for the program. This program will deliver value annually and customers will be enrolled 5 years from their enrollment date.
If you signed up for a solar and battery system with Sunrun as a National Grid customer April 2019 or later, we have taken care of all application requirements on your behalf. If your system was installed pre-2019 and you are interested in participating, please call Sunrun Customer Care at 1 (855) 478-6786.
Yes. Sunrun will ensure that your home battery will always reserve at least 20% of its charge for you to use in the event of a power outage.
Sunrun is the leading residential solar installer in the nation. Our unique solar lease product helps customers save money, while helping the planet.
Energy demand typically spikes between 2pm to 7pm when people get home from work, and during very hot summer days when lots of people are using their A/C.
Yes, you can opt out by calling Sunrun’s Customer Care team at 855-478-6786. If you opt out of the ConnectedSolutions program entirely, you will not receive the gift card.
You can view more program information here: ConnectedSolutions | National Grid (nationalgridus.com).