Below are Sunrun’s Terms and Conditions (“Terms”) for the Connecticut Energy Storage Solutions Battery Program (“Program”). This is a Distributed Power Plant (DPP) program that allows participants ("Participant") to earn rewards for sharing energy from their battery system to reduce stress on the grid. 

Program Eligibility

To become a Participant in the Program, a qualifying Sunrun customer must have a compatible, installed, and operational battery system (“Device”). Upon activation of the Device, or as soon as practicable thereafter, Sunrun will submit an application to enroll the Device in the Program which must be accepted by the utility-appointed Program Administrator(s). 

Participant must meet the following additional eligibility criteria and agree to do the following:

I. Be at least 18 years of age;

II. Have a Device that is installed, operational, compatible with and connected to the Sunrun platform (“Service”) located in an eligible Connecticut Energy Storage Solutions service territory and compatible with the Program design; 

III. Have an active customer agreement in good standing with Sunrun, including but not limited to having no past due bills, and have a valid email address and ACH information on file with Sunrun;

IV. Accept these Terms and Conditions and the program Terms and Conditions, and be approved by the Program Administrator(s); 

V. Have an active electric account with Eversource or United Illuminating in the state of Connecticut with a compatible interconnection agreement;

VI. Be responsive and provide access for device troubleshooting efforts by Sunrun when resolving connectivity, firmware and other Device-related issues during the Program Period;
‌Program Period

By enrolling, Participant authorizes Sunrun to operate their Device for up to 10 years from the date of enrollment (“Program Period”). The Program Period will be terminated in the event that the Participant no longer meets the eligibility criteria above, unenrolls, or is otherwise disqualified from participation. 

The Program Term is subject to Sunrun’s discretion to continue operating this Program during and after the term. Sunrun reserves the right to amend these Terms, suspend or discontinue Program participation at any time during the Program Term. Participant may be automatically re-enrolled in subsequent Program Terms at Sunrun’s discretion, subject to the then-current terms and eligibility for the Program. 

Unenrollment/Withdrawal

Participant may opt out of the Program at any point by contacting Sunrun at grid@sunrun.com. Opting out prior to the end of the Program Term will result in no longer being eligible for the Sunrun Incentive effective immediately. 

Program Description and Device Operations

Participant agrees to allow Sunrun to control the Participant’s Device during the Program Period to reduce stress on the grid. Such adjustments are referred to as “Grid Events.” Grid Events may signal the Device to charge, discharge, or change its mode of operation, change device mode, setpoint, or other settings. 

Sunrun will control and monitor the Device, providing a seamless experience for the Participant. During a Grid Event, the Device will be programmed by Sunrun to send energy to the home and local grid and this will not impact the usage of electricity in Participant’s home.  

During Grid Events, Participant’s Device will be programmed to reserve 20% of overall capacity to power their home for resiliency during power outages. Participant’s Device will not send any power to the grid during an outage. Storm Mode (an automatic Sunrun setting for LG, SolarEdge and Franklin batteries) or Storm Watch (if enabled in the Tesla app for Powerwall) will keep Participant homes prepared for critical storms.

Grid Events occur during high demand months in the year, according to Performance Seasons as follows:

On Grid Event days, Device settings may be overridden to satisfy event requirements. On non-event days, Device will continue operating under default settings. Sunrun may conduct up to 10 additional tests annually to confirm Device functionality. 

When the Program Period is complete or terminated, the Device will automatically resume pre-program modes of operation. If a Participant determines any Device deficiencies, problems, operational issues, or wants to no longer participate in the program, they must contact Sunrun at grid@sunrun.com. 

Sunrun Incentive

Participants will earn a reward of $400 per battery for each year of participation during the Program Period. 

Sunrun Incentive - Community Benefit Adder

Participant may qualify for an additional Community Benefit Adder of $100 per battery, per year of participation. Participants qualify by meeting one of the following requirements:

• Underserved Location: Participant’s service property address is in one of the following municipalities: Windham, Sterling, East Hartford, Winchester, Norwich, West Haven, Torrington, Meriden, Plainfield, Willington, North Canaan, Waterbury, Hartford, New Britain, Lisbon, Plymouth, Sprague, East Haven, Putnam, Derby, Mansfield, Killingly, Stafford, New London, Bridgeport, Preston, Stratford, Bristol, Groton, North Stonington, Voluntown, Ansonia, Chaplin, Griswold, Montville, Naugatuck, New Haven.

• Utility Bill Rate Plan: Participant’s service property address is enrolled in a qualifying low-income rate schedule Eversource’s Connecticut Electric Discount Rate or United Illuminating’s  Low-Income Discount Rate

Sunrun will determine a Participant’s eligibility for the Community Benefit Adder and provide written notification if a Device is determined to be eligible.  

Sunrun Incentive Administration 

The Sunrun Incentive can be claimed on an annual basis following a Participant’s full or partial summer season participation. The Sunrun Incentive can be claimed after the operational season has been settled and paid to Sunrun by the Program Administrator.  Sunrun will notify Participant when the Sunrun Incentive is available to claim, with instructions for making such claim.

Incentive payments are contingent upon the continued existence of the Program. Participant must remain in good standing under their Sunrun agreement, including but not limited to having no past due bills, and have a valid email address and ACH information on file with Sunrun in order to receive the Sunrun Incentive described above. 

The Sunrun Incentive may be paid via a prepaid reward card or as a Sunrun bill credit, determined solely at Sunrun’s election, which may be subject to change each year. The Sunrun Incentive is associated with the Device, not the customer, as such, whomever is the active account holder with Sunrun at the time of the Incentive disbursement will receive the claim instructions or applicable bill credits. 

If tax information is required, Participant agrees to provide correct and accurate information. Participant also agrees to these general Sunrun Terms and Conditions for Promotional Offers (the “Offer Terms and Conditions”). 

If reward cards are used in fulfillment of the Sunrun Incentive, Participant agrees to these Terms of Service for Sunrun Promotions. Additionally, the Participant’s ability to claim the Sunrun Incentive expires three (3) months from the date such reward card is sent via email to the Participant for redemption. 

Sunrun reserves the right to report all payments as income where required by law. Sunrun reserves the right, in its sole discretion and without prior notice, to amend, suspend or cancel the Incentive, or substitute the Incentive for any reason. 

Privacy and Data Sharing

Participant authorizes Sunrun to: 1) collect and exchange data related to identity, opt-in or opt-out status, energy usage and/or energy production, Program Administrator account, electric bill, and operational data about the Device (collectively, “Program Data”), solely for the purposes of determining eligibility for the Program and operating the Program; 2) review and analyze all Program Data for the purposes of the Program Administrator fulfilling their obligations under the Program and applicable law, improving the Program and as otherwise permitted by applicable law, and to exchange conclusions with each other and publish results based on those conclusions, provided that they treat all such Program Data in accordance with their respective privacy policies; 3) automatically signal Device to respond to Grid Events for this Program or for general system testing purposes; 4) send emails, text messages, pre-recorded messages and other notifications related to the Program, including about enrollment status and Program-related adjustments to the Device; 5) send emails, text messages, pre-recorded messages and other notifications related to surveys about the Program and to share responses to such surveys among the Program Administrator(s); 6) summarize the results of the Program in publicly-available studies, provided that any Program Data included in such studies will be anonymous such that Participant is not individually identifiable.

Program Administrator(s) will protect personal information and usage data consistent with each Administrator’s then-current privacy policy. As a reminder, Sunrun will handle any personal information or data according to our privacy policy. 

Connecticut Green Bank (“Green Bank”) is a public agency for purposes of the Connecticut Freedom of Information Act (“FOIA”). Any material submitted to the Green Bank will be considered a public record and will be subject to disclosure under FOIA. Under Connecticut General Statute §1-210(b) and § 16-245n(d), FOIA includes exemptions for trade secret and commercial or financial information given in confidence. Only the particular information falling within a statutory exemption can be withheld by the Green Bank. In no event shall the Green Bank or any of its officers, directors or employees have any liability for the disclosure of documents or information in the Green Bank’s possession where the Green Bank, or such officer, director or employee in good faith believes the disclosure to be required under FOIA or other law.

Disqualification

Sunrun may terminate a Participant’s involvement in the Program and their eligibility for any Sunrun Incentive at any time and without liability. This may occur for any reason at Sunrun’s discretion, including if a Participant: (1) tampers or attempts to tamper with the operation of the Program; (2) provides any false information; (3) violates these Terms or applicable law; (4) fails to comply with any reasonable request from a Program Administrator related to the Program; (5) is declared ineligible for the Program by the Program Administrator; (6) no longer has an account in good standing with the Program Administrator, Utility, or Sunrun; (7) does not maintain a continuous connection between their enrolled Device and the Service; or (8) enrolls in a conflicting energy program through the Program Administrator(s). Disqualification from the Program will not affect a Participant's payment obligations for their Sunrun Device, and their Sunrun customer agreement will remain in effect.

Program Termination

Sunrun’s ability to offer the Program is contingent on receiving certain approvals and acceptances from the Program Administrator. If such approvals and acceptances are withheld or withdrawn, or if the Program is declared unlawful, the Program will be terminated along with the Sunrun Incentive. In the event of such termination, Sunrun will provide notice by email. Termination of the Program will not affect payment obligations for the Sunrun Device, and the Sunrun customer agreement will remain in effect. 

General Conditions

This Program is governed by the laws of the State of Connecticut without regard to its applicable principles of conflicts of law. The Program Administrators’ failure to enforce any term of these Terms shall not constitute a waiver of that provision. THE PROGRAM ADMINISTRATORS (AND EACH OF THEIR RESPECTIVE AFFILIATES, AGENTS, DIRECTORS, OFFICERS, AND EMPLOYEES) ARE NOT RESPONSIBLE OR LIABLE FOR ANY INCORRECT OR INACCURATE PROGRAM APPLICATION INFORMATION, AND ASSUME NO RESPONSIBILITY FOR (I) TYPOGRAPHICAL OR OTHER ERRORS IN THE PRINTING OF THE PROGRAM MATERIALS OR THE OFFERING OR ANNOUNCEMENT OF ANY INCENTIVE, (II) ANY ERROR, OMISSION, INTERRUPTION, DEFECT OR DELAY IN OPERATION OR TRANSMISSION AT ANY WEBSITE, (III) FAILURE OF ANY APPLICATION TO BE RECEIVED BY PROGRAM ADMINISTRATOR DUE TO TECHNICAL PROBLEMS, TELEPHONE SERVICE PROBLEMS, PRINTING ERRORS, HUMAN ERROR OR TRAFFIC CONGESTION ON THE INTERNET OR AT ANY WEBSITE, (IV) COMMUNICATIONS LINE, HARDWARE AND/OR SOFTWARE FAILURES, (V) DAMAGE TO ANY COMPUTER OR DEVICE (SOFTWARE OR HARDWARE) RESULTING FROM PARTICIPATION IN THE PROGRAM, (VI) THEFT OR DESTRUCTION OF, TAMPERING WITH, UNAUTHORIZED ACCESS TO, OR ALTERATION OF APPLICATIONS AND/OR PROGRAM APPLICATION INFORMATION, OR (VII) APPLICATIONS WHICH ARE LATE OR LOST, OR (VIII) ANY LOSS OF INCOME DUE TO DEVICE CONTROL.

Participant agrees to marketing outreach related to the Program and DPPs from Sunrun via email, phone, and text.

Changes to the Terms

Sunrun may modify these Terms at any time with notification by email at the most current email address that it has on record, including the effective date of the modified Terms, which will be after the date of the notice. Participation thereafter signifies acceptance to such modified Terms. The modified Terms will apply only to disputes that arise after the effective date of such modified Terms. Sunrun will also post the most current version of the Terms on its website, which Participant is encouraged to check frequently:  https://www.sunrun.com/sunrun-ct-ess-tc 

Contact Information

To ask questions or comment about these terms and our privacy practices, contact us:

Sunrun Inc

600 California St Suite 1800, 

San Francisco, CA 94108

https://www.sunrun.com/ct-energystoragestolutions | grid@sunrun.com 

(855) 478-6786

Language Preference | Preferencia de idioma 

You have requested to receive your Program information in English. If you wish to change your language preference to Spanish, please contact us at 713-207-7777 or 1-866-222-7100. 

Usted solicitó recibir la información sobre el Programa (Third-Party Battery Ownership Virtual Power Plant Program) en español. Si desea cambiar su preferencia de idioma al inglés, llámenos al 713-207-7777 o al 1-866-222-7100. 

Last Updated: January 26, 2026