Terms & Conditions

Below are the Terms and Conditions for Local PeakShift Power. Your battery, along with others along the same feeder or substation, will help ease strain on the electrical grid, prevent outages, and reduce greenhouse gas emissions!

Outline

1. Eligibility

2. Program Term

3. Enrollment Process

4. Unenrollment

5. Battery Operations
   A. Beta Testing
   B. Live Program Operations

6. Incentive Payment

7. Privacy and Data Sharing

8. Additional Terms

9. Contact Information

1. Eligibility

To participate in Local PeakShift Power, customers must be a Sunrun storage customer within a defined list of substations and feeders in PG&E territory.

2. Program Term

The program term is May 15, 2025 to October 31, 2025.

3. Enrollment Process

Unless you choose to opt out, Sunrun hereby acknowledges your consent to participate in Local PeakShift Power. As a participant, you agree that your enrollment is voluntary and that you have read and acknowledged these Terms and Conditions. Additionally, you consent to the usage of your battery in Beta Testing as outlined in Section 5A Battery Operations.

4. Unenrollment  

If you would like to opt out of the program at any point, please email grid@sunrun.com. If you opt out prior to the end of the program term, you may no longer be eligible for the incentive amount for participation in Local PeakShift Power.

5. Battery Operations

A. Beta Testing

Your device may be selected to participate in beta testing of battery dispatch commands between April 7, 2025 to June 30, 2025. During this period, you may experience battery discharge between the event window of 3-10 PM on any weekday, though almost all events will be shorter and within the TOU peak period of 4-9 PM. Your battery will retain its backup reserve in the case of power outages and will adhere to Storm Watch (if enabled in the Tesla app for Powerwall) or Storm Mode (an automatic Sunrun setting for LG and SolarEdge batteries) functionality, per the terms of your customer agreement.

B. Live Program Operations

Sunrun will control and monitor your battery system, providing a hassle free experience. The program season is July 1, 2025 through October 31, 2025. Possible event days are Monday-Saturday. During this season, there is a maximum of one event called per day and events may last between 1 and 6 hours between 3-10 PM, though almost all events will be shorter and within the TOU peak period of 4-9 PM. There is a season maximum of 100 event hours.  

Sunrun will determine the amount of energy dispatched during an event, however battery energy will not go below 20% backup reserve. Your battery will adhere to Storm Watch (if enabled in the Tesla app for Powerwall) or Storm Mode (an automatic Sunrun setting for LG and SolarEdge batteries) functionality, per the terms of your customer agreement. On event days, your device settings may be overridden to satisfy event requirements. On non-event days, your battery will continue its default settings. 

Once the program term is complete batteries will resume normal modes of operation. However, in regions with active grid services programs, Sunrun will automatically enroll your device in available programs. Please refer to your Sunrun Service Agreement for additional details.  

6. Incentive Payment

The incentive level is $150 per battery enrolled into the program. Payment will be sent at the end of the program term in November 2025. Early termination prior to October 31, 2025 may result in a forfeit of the full incentive amount.

Promotion Name: This promotion is called the 2025 Local PeakShift Power Offer.

Eligibility Requirements: Open to individuals (the “Participant”) who (i) personally receive an invitation from Sunrun to participate in the 2025 Local PeakShift Power Offer from Sunrun Inc. or a Sunrun-authorized sales representative during the Promotional Period, (ii) are a Sunrun Storage customer within a defined list of substations and feeders in PG&E territory, and (iii)) did not opt out of the Local PeakShift Power Program. Individuals who receive invitations to participate from third parties are not eligible to receive an Offer Reward.

Participants are required to have a valid email address and phone number on file with Sunrun in order to receive instructions for claiming the reward described below. Unclaimed rewards will expire after 6 months. By participating in this promotion, the participant is agreeing to marketing outreach via email, phone, and text. If tax information is required, Participant agrees to provide correct and accurate information.

By participating in the 2025 Local PeakShift Power Offer, the Participant agrees to the terms of the 2025 Local PeakShift Power Offer and to these Sunrun Terms and Conditions for Promotional Offers (the “Offer Terms and Conditions”) which constitute the entire understanding and agreement between Sunrun and Participant and supersede all other agreements, whether written or oral. All capitalized terms not defined herein, shall have the meaning ascribed in the Offer Terms and Conditions.

Promotional Period: The Promotional Period shall run from July 1, 2025, to October 31, 2025, and shall expire at 11:59 p.m. on October 31, 2025.

Offer Reward: Each eligible Participant will receive $150 per battery (the “Offer Reward”) to be issued in a form to be determined by Sunrun in its sole discretion. Participants agree to these Cardholder Agreement Terms and Conditions for Sunrun Promotions. The Offer Reward shall be payable with (i) completion of the 2025 Local PeakShift Power Term and (ii) confirmation that Participant’s Sunrun accounts are in good standing as defined in the Sunrun Customer Agreement.

The Participant’s ability to claim any Offer Reward expires twelve (12) months from the date such Offer Reward is sent via email to the Participant for redemption. Once an Offer Reward claim has expired it cannot be revalidated or redeemed. Sunrun reserves the right, in its sole discretion and without prior notice, to suspend or cancel the 2025 Local PeakShift Power Offer or substitute the Offer Reward for any reason.

Miscellaneous: This offer is made by Sunrun. The Terms and Conditions and the terms set forth herein constitute the entire understanding and agreement of Sunrun and Participant and supersede and extinguish all previous drafts, agreements, arrangements and understandings between them, whether written or oral, relating to this subject matter.
Sunrun reserves the right, in its sole discretion and without prior notice, to suspend or cancel the promotion, or substitute the Offer Reward for any reason.

7. Privacy and Data Sharing

Participating in this program means you consent to Sunrun sharing your account and battery system operational data with Demand Side Analytics (DSA) for 2 years from the effective date, as needed for program administration, in accordance with the automatic annual renewal policy. As a reminder, Sunrun will handle any personal information or data according to our privacy policy.

8. Additional Terms

Participation in this program will not affect your service. If you have additional questions about the Program, feel free to reach out to our customer care team at Grid@Sunrun.com. 

These Terms and Conditions may change from time to time; the date of last revision is identified below. You will be notified if there are material changes related to program operations or termination of this program.

9. Contact Information

To ask questions or comment about these terms and our privacy practices, contact us:

By Mail: Sunrun, Inc., Attn - Marketing (Privacy), 600 California, Suite 1800, San Francisco, CA, 94108

Via email to:  grid@sunrun.com

Via our toll-free number: 855-478-6786

Last Updated: March 13, 2025

Data from certain Sunrun customers may be subject to the Cayman Islands Data Protection Law, 2017 (the "DPL").