Sunrun Operations COVID-19 Best Practices

In response to the COVID-19 pandemic, Sunrun has adopted the practices described below to protect our employees, customers, and the general public. There is nothing more important than everyone’s continued health and safety.  

It is imperative that Sunrun continue to perform its work, which is essential to support and secure critical federal infrastructure and maintain the safety, sanitation, and essential operation of residences. Our products - solar, storage, and grid services - are integral to economic growth and production across the Nation, ensure that people are able to work from home, and relieve concerns about increased electricity consumption and costs. 

Together, we will “flatten the curve” and emerge from this health crisis stronger and more connected.

Sunrun Employees

  • We are directing employees who feel sick or feeling ill to not come to work
  • Employees who have concerns or questions about reporting to work are encouraged to reach out to their manager or Human Resources for support
  • Employees are, at all times, employing social distancing techniques to the greatest extent possible
  • Employees are washing their hands frequently with soap and water for 20 seconds or using hand sanitizer when unavailable
  • All employees able to perform their work remotely have been directed to do so

In the Branch 

  • We are continuing to receive deliveries, but limiting our interactions with delivery drivers
  • To secure our branches, we are locking the front door after crews report to work and leave for installations
  • We are keeping our warehouse doors down during operating hours outside of when we are loading box trucks for the next day’s installations
  • We have increased warehouse sanitizing and provided cleaning solutions for warehouse personnel

Scheduling Necessary Home Visits

  • While most of the process for going solar with Sunrun can be done virtually, installations, repairs, and site audits may require our employees to be at the home  
  • Prior to scheduling an appointment, we are confirming with each customer that they - and everyone in their household - are not self-quarantined or advised by medical professionals or authorities to isolate themselves
  • Two days prior to installation, we are communicating with the customer to re-confirm that nothing has changed
  • If a customer cannot provide confirmation, we are rescheduling the appointment to a future date
  • In every customer communication, we are reviewing the precautionary measures we are taking and will be adhering to while on-site

Site Surveys

  • To the furthest extent possible, we are performing “exterior only” site surveys
  • Where possible we are utilizing no-contact audits to limit customer contact and are using drone technology to complete rooftop surveys
  • When on-site, we are maintaining a minimum 6’ distance from the customer and fellow employees

Permitting / Installation Coordination / Inspections

  • While under normal circumstances these teams are in the branch, we are directing them to work from home wherever possible for the duration of shelter in place orders to reduce branch density and the chance of exposure
  • Permitting work is continuing via regular mail, e-mail and online submission, and we are coordinating with local Authorities Having Jurisdiction (AHJs) to ensure that permits will continue to be issued and are requesting AHJ’s to consider virtual audits 
  • Scheduling is continuing and we are confirming installations 24 hours in advance to ensure there have not been any changes requiring us to reschedule (such as a customer being exposed or diagnosed with COVID-19) 
  • Inspections are continuing, but are being performed “exterior only,” and when on-site, we are maintaining a minimum 6’ distance from the customer and fellow employees

Installation

  • We are performing “zero customer contact” installations to the greatest extent possible
  • In the rare instance in which we need to enter a house, our crews will take all precautions and ensure that we maintain a minimum 6’ distance from the customer
  • We are staggering start times to limit crew-to-crew interaction and also reduce branch density
  • To avoid congregating and unnecessary gatherings, we have adjusted branch construction huddles to involve only the foremen, and are providing regular updates on COVID-19 best practices
  • To ensure social distancing, we are distributing crews into multiple vehicles when driving to the job-site and increasing the frequency of vehicle sanitation
  • Prior to arriving at the job-site, we are calling the customer so they are aware of the exact time we will be arriving and calling again once we arrive on-site
  • During the installation, our crews are employing the same social distancing techniques that they employ while in the branch and avoiding tool sharing
  • At the end of every installation, crews are cleaning their equipment prior to the next day’s job

Service

  • We are continuing to provide service for customers whose systems are not functioning properly. Now more than ever we want to ensure that our customers, many of whom are forced to work from home and may lack childcare, have reliable electricity
  • Service appointments are using the same scheduling techniques to confirm customers are not at-risk before we schedule an appointment